Microsoft Intune: Troubleshooting Android Company Portal enrollment issues

In some cases users are unable to uninstall Company Portal application on their Android devices after unenrolling or while troubleshooting enrollment issues.

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There are 2 ways this can be resolved:

The easiest way for end user is by having the administrator “Selectively wipe” the the device, this will in most cases resolve the problem as long as the device has established contact with Microsoft Intune.

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The other scenario is when the device failed before establishing connection with Microsoft Intune, the user will  then have to manually remove Company Portal as a Device Administrator in order to uninstall the app.

Instructions:

Open Settings > Security > Device Administrator > Delete Company Portal from Device Administrators and reinstall the application.

The same instructions will resolve another problem you might encounter during enrollment: “Failed to activate Device Administrator”. This often occurs if a user had problems with the initial enrollment phase.

 

 

Published by

Karim El-Melhaoui

Working as a Technical Architect in Advania Norway with focus on Microsoft Infrastructure, Cloud and security. My daily tasks are advisory, design and implementation of products and security measures for companies Continously focusing on developing my skillset and staying up to date within newest in Technology. Microsoft Certified Trainer, MCSE Cloud Platform & Infrastructure and Mobility, MCSA Windows Client, Server and Office 365

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